Incidents reported on status page for Screened https://status.screened.io/ https://d1lppblt9t2x15.cloudfront.net/logos/9597583e558e54a6a9da74e73d5d21f0.png https://status.screened.io/ en https://status.screened.io/incident/497320 Sat, 28 Dec 2024 15:54:00 -0000 https://status.screened.io/incident/497320#ee4b4a853e5d6256accb52d85c743a819a767aa0b8451021a1c836d24f70ab65 The issue has been resolved. From 11:12pm to 11:54pm GMT+8, Screened services were unavailable to all users. Full access was restored by 11:54pm GMT+8. The root cause was traced to a misconfiguration during one of our nightly updates. After identifying the issue, we rolled back the change, restoring service immediately. In the coming weeks, we will significantly refactor our delivery systems with added safeguards to prevent this class of outage from happening again: - Implementing additional pre-deployment tests to catch configuration errors before they go live. - Enhancing real-time monitoring to detect and alert on failures as they happen. We know that downtime impacts your business, and outages like this are unacceptable. While we fell short this time, we’re committed to learning, improving, and ensuring a more reliable experience moving forward. Thank you for your patience and trust in Screened. https://status.screened.io/incident/497320 Sat, 28 Dec 2024 15:20:00 -0000 https://status.screened.io/incident/497320#2c86fe853edeedc6cd04747e5a9c7b69d3157b7cb1ecdd0e6772b3eb7d704720 We are currently experiencing an outage for Screened services. We are currently investigating and working to restore functionality as soon as possible.